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Hospitality happens between people.

One whole day.One hotelin sync.

Behind every memorable stay,
there is a team that knows what to do next.

Watch the hotel wake up Request a demo
05:45The day has not broken yet.
The care has already begun.
24 HOURS OF CONNECTED HOSPITALITYA HiveMind story

ONE HOTEL. MANY HANDS. A SINGLE OPERATION.

Guests feel the calm.
Your team has the context.

Welcome to Hotel Aurora. 86 rooms, a pool, a spa and a whole team looking after the details. Follow a day in which everything is connected, from reception to the maintenance technician, from the concierge to the driver.

Illustrative hotel and situations.
The screens are interactive: try them.

01 / Before dawn

05:45

The hotel wakes up.
The memory stays.

Eleanor finishes the night shift. What happened, what was resolved and what deserves attention pass on to the morning team.

ES
Eleanor ShawReception · Night shift

One shift handover. Not a single detail lost.

hivemindHOTEL AURORAES

SHIFT HANDOVER

A quiet night.

Eleanor Shaw · 23:00 — 07:00

3Resolved
0Pending
“The family in 204 arrived at 02:10. They prefer cleaning after 11:00.”
Summary publishedNotes and occurrences from the shift
06:00

Illustrative screen · Shift handover

02 / On the way to the hotel

07:10

Good morning, Charlotte.
Here is what matters.

Before she arrives, Charlotte wants to grasp the essentials. In the agentic vision, she only has to ask: “How is the hotel?” HiveMind prepares a summary with context, priorities and what needs a decision.

CH
Charlotte HughesHotel director
Vision under development

Less noise. More room to decide.

hivemindHOTEL AURORACH

HIVE ASSISTANT · AGENTIC VISION

Good morning, Charlotte.

The essentials to start the day.

How is the hotel this morning?
H

The night shift is resolved. There are two priorities for your attention.

24Arrivals
18Departures
2VIPs

Prepare the VIP rooms and confirm the pool pump check before opening.

Illustrative screen · Hive Assistant

03 / The first room ready

08:15

Every door opens
a new beginning.

On her phone, Amy sees the day’s departures, the rooms available for cleaning and the priority arrivals. Room 204 waits until after 11:00. In 312, cleaning ends with the procedure checklist and moves on to inspection.

AT
Amy TurnerHousekeeping · Morning team

Cleaning done. Inspection passed. Reception informed.

hivemindHOTEL AURORAAT

ROOMS & AREAS

Everything ready to welcome.

18 departures · 24 arrivals expected

204After 11:00Guest preference
312In inspectionCleaning done · Amy
401VIP · PriorityArrival at 14:00
402ReadyInspection passed

Checklist from the check-out cleaning SOP. The inspection is validated by someone else.

Illustrative screen · Rooms & areas

04 / The rhythm of breakfast

09:00

Good coffee.
Good coordination.

At the restaurant entrance, Isla checks in the guests arriving for breakfast. The team follows the service, the reservations and who is still expected, without interrupting the welcome.

IM
Isla MorganRestaurant · F&B

One simple record. The whole team with the same information.

hivemindHOTEL AURORAIM

F&B · BREAKFAST

Breakfast is under way.

Morning service · 07:00 — 10:30

66Check-ins
46Expected
Room 218 · 2 adultsCheck-in recorded at 08:57
Recorded
Room 312 · 2 adultsBreakfast included
Arriving

The count follows the service, without duplicating the check-in.

Illustrative screen · F&B

05 / From the request to the right person

10:35

“One more pillow.
And the tap is dripping.”

At reception, Sophie logs the two requests from room 312. One goes to housekeeping; the other to maintenance. Each team receives its own context, the conversation stays with the task and reception follows the resolution.

SA
Sophie AllenFront desk · Guest experience

The guest says it once. The hotel coordinates the rest.

hivemindHOTEL AURORASA

TASKS · ROOM 312

One request. Two teams.

Logged by Sophie · Reception

“Could you bring two pillows?
The bathroom tap is dripping.”
Two pillowsHousekeeping · Amy Turner
Prepared
Dripping tapMaintenance · Peter Walsh
Prepared

Illustrative screen · Tasks

06 / Priorities that make sense

11:20

The morning changes.
The team adapts.

Maintenance’s workload has grown. Charlotte sees the urgent requests, the scheduled tasks and who is available. The tap in 312 moves up the list; a non-urgent preventive job changes time.

CH
Charlotte HughesManagement · Workload

The plan adjusts. Ownership stays clear.

hivemindHOTEL AURORACH

TEAMS · MAINTENANCE

First, what makes a difference.

Today’s workload · Peter and Jack

Planned workload · PeterHigh
1. HVAC servicePeter · 11:30
Preventive
2. Tap · Room 312Peter · Not started
Priority

The change is Charlotte’s decision, with owners defined.

Illustrative screen · Teams

07 / The technician’s day

11:40

First the urgent.
Then what was scheduled.

Peter opens his phone and sees his day: the tap in 312 at the top, marked urgent, and the routines scheduled for today. He starts the repair, records what he did and attaches a photo.

PW
Peter WalshMaintenance · Duty technician

Repaired, recorded, and reception knows.

hivemindHOTEL AURORAPW

MY TASKS

Good morning, Peter.

3 for today · 1 urgent

Urgent

Dripping tap · Room 312Request from reception · By 12:00
Urgent

Scheduled for today

Monthly inspection · Lift 215:00 · Preventive · Equipment
Planned
Pool pump · Check08:00 · Preventive
Completed

The record stays linked to the room and the equipment.

Illustrative screen · Equipment

08 / Everything ready for arrival

13:30

The next detail
already has a time.

Thomas organises the day’s transfers and assigns a vehicle to the 19:30 dinner. The Atlântico room hosts a meeting at 15:00 and, at the spa, the next session is booked.

TR
Thomas ReidConcierge · Guest services

From the airport to the sun lounger, the service carries on.

hivemindHOTEL AURORATR

GUEST SERVICES

The day is well looked after.

Transfers, times and vehicles

14:30 · Airport → HotelCar 01 · Megan · 2 guests
To confirm
17:15 · Hotel → AirportCar 02 · Neil · 3 guests
Confirmed
19:30 · Dinner in townNo vehicle · 2 guests
Unassigned

Illustrative screen · Guest Services

09 / The driver’s schedule

14:20

The flight lands.
The car is already there.

On her phone, Megan sees the day’s transfers: who to collect, where, at what time and with which vehicle. She confirms the 14:30 pick-up and the concierge knows it is taken care of.

ML
Megan LloydDriver · Transfers

Every pick-up has a time, a vehicle and someone responsible.

hivemindHOTEL AURORAML

PLANNING

Your transfers for today.

Megan Lloyd · Car 01

14:30 · Airport → HotelArrivals · 2 guests · 2 bags
To confirm
16:00 · Station → Hotel1 guest · Car 01
Planned
19:30 · Dinner in town2 guests · Awaiting a vehicle
Unassigned

The time, the place and the vehicle travel with each service.

Illustrative screen · Planning

10 / Caring for tomorrow too

16:00

Sustainability
put into practice.

In the vision for the Sustainability module, Beatrice gathers consumption data, evidence and action plans. One water reading still needs validating: the owner and the deadline are clear before the audit is prepared.

BM
Beatrice MilesSustainability lead
Module coming soon

From daily routine to evidence organised for assessment.

Water and energy consumption. Waste and purchasing. Involvement of teams and guests. Each topic with records, owners and corrective actions.

Reference: Green Key criteria 2026–2031
hivemindHOTEL AURORABM

SUSTAINABILITY · COMING SOON

Care leaves evidence.

Assessment preparation · Green Key reference

Water · This week142 m³Illustrative record
3/4Evidence in this example
Energy and carbonReadings and documentation
Gathered
Waste and purchasingRecords and suppliers
Gathered
Water consumptionValidate reading · By 17:00
Pending

Organising evidence supports preparation. Certification depends on independent assessment.

Illustrative screen · Sustainability

11 / The day in numbers

17:15

The numbers tell
what the day went through.

Before closing the day, Charlotte goes through the indicators: the history of the operation, the tasks and their times, the activity of the teams and the voice of the guests. Every number opens the records that explain it.

CH
Charlotte HughesManagement · Operational indicators

From the signal to the record that explains it.

hivemindHOTEL AURORACH

KPIS · ILLUSTRATIVE DATA

Today, next to the other days.

CreatedCompleted
Open now14

Illustrative screen · KPIs

12 / Listen. Learn. Improve.

18:30

A review does not end
with a star.

Connected to Google Maps reviews, HiveMind reads the comments, classifies them and groups them by theme in a dashboard. Charlotte sees what keeps coming up, prepares a reply to the guest and goes over the improvement proposals.

CH
Charlotte HughesManagement · Service quality

A negative review with a possible action generates a task proposal. The manager approves; the right team receives it.

hivemindHOTEL AURORACH

REVIEWS · GOOGLE MAPS

Illustrative data

Listening to the whole.

3.5/5Average rating
6Reviews read
2Task proposals
Themes grouped by AI
All reviews · 6

Choose a review to explore the analysis.

01 / 04

Illustrative screen · Reviews

13 / A good night, for everyone

23:15

The guests rest.
The care continues.

Pillows delivered. Tap repaired. Transfers completed. Sophie hands over the shift with what really matters: a late arrival, a wake-up call and the morning’s priorities.

SA
Sophie AllenReception · Handover to the night shift

At 02:10, the last arrival finds a team that is ready.

hivemindHOTEL AURORASA

SHIFT HANDOVER

Good night, Aurora.

The next shift starts with context.

312 · Pillows and tapRequests resolved during the day
Completed
Concierge · Today’s servicesTransfers and dinner looked after
Completed
02:10 · Late arrivalRoom 207 ready · Reception notified
Prepared
TOMORROW, 07:00

Isla confirms the new buffet signage.
The improvement is already part of the next day.

Shift published23:15 · Sophie Allen

Illustrative screen · Shift handover

HIVEMIND / INSIDE THE OPERATION05:45
hivemindHOTEL AURORAES

SHIFT HANDOVER

A quiet night.

Eleanor Shaw · 23:00 — 07:00

3Resolved
0Pending
“The family in 204 arrived at 02:10. They prefer cleaning after 11:00.”
Summary publishedNotes and occurrences from the shift
06:00
H
Night receptionMorning teamINTERACTIVE EXAMPLE

THE DAY CHANGES. THE CARE CONTINUES.

Hundreds of small gestures.
One whole experience.

86 rooms7 teams in sync24h of continuity

Our Hotel Aurora is fictional. The needs are very real.

EVERY MODULE PLAYS A PART IN THE STORY

The whole hotel.
In one place.

For hotels, hotel groups and holiday rentals. Explore the areas of HiveMind and see what each one brings to the operation.

01Tasks

The next step has an owner.

Requests with priority, team, owner and location. Each task is followed from assignment to completion, with the conversation and the evidence attached.

See it in the story · 10:35
02Messages

Talking with context.

Team channels, direct conversations and discussion alongside each task, so the information travels with the work.

See it in the story · 10:35
03Shift handover

Context crosses the night.

Inherited pending items, the shift note, publication and acceptance of the handover by whoever receives it.

See it in the story · 05:45
04Rooms & areas

Rooms looked after, start to finish.

Cleaning, statuses, preferences and inspection with evidence before reception is informed. Common and technical areas in the same place.

See it in the story · 08:15
05Lost and found

A forgotten item does not stay lost.

A record of the item, the category and where it was found, with a photo and follow-up of its return.

See it in the story · 08:15
06Equipment

Every piece of equipment has its history.

Inventory by room and area, a technical passport with manufacturer, serial number, installation and warranty, and a link to the tasks of each unit.

See it in the story · 11:40
07Preventive maintenance

Looking after things before they fail.

Plans with recurrence, next date, team and associated equipment, with the schedule of work in view.

See it in the story · 11:40
08F&B

The service, well looked after.

Check-ins at breakfast, lunch or dinner, with room and number of people, and table reservations by date and time.

See it in the story · 09:00
09Guest Services

The stay beyond the room.

Concierge, transfers, tours, reservations and other requests, with time, team and status. The hotel’s vehicles are linked to each transfer.

See it in the story · 13:30
10Service Agenda

A place and a time for everything.

Meeting and event rooms, spa and wellness, gym and classes: bookings with time, capacity and coordinated preparation.

See it in the story · 13:30
11Planning

Tomorrow, today.

What is planned for today, tomorrow and the coming days, with coverage confirmed by whoever will carry it out.

See it in the story · 14:20
12Teams

Workload in view.

Each team’s queue and the signals that need attention, from the team summary to the detail of each person.

See it in the story · 11:20
13Staff

The right people, close at hand.

The hotel directory with each person’s team and operational context, respecting the scope of access.

See it in the story · 11:20
14SOPs

Knowing how to do it well.

Procedures organised in steps, searchable and linked to each team.

See it in the story · 08:15
15Rules Glossary

A shared language.

The meaning and calculation of each indicator, with examples, so teams and management read the numbers the same way.

See it in the story · 17:15
16KPIs

Understanding the operation.

Five readings of the same hotel: history, tasks and metrics, teams and activity, guest experience and the cost of work. Every number opens the records that explain it.

See it in the story · 17:15
17Hotspots

Seeing what keeps happening.

Areas with repeated occurrences, compared over time, with the originating tasks close at hand.

See it in the story · 17:15
18Reviews

Feedback gets followed up.

Reviews with rating, source and sentiment, grouped by theme with AI. Draft replies and action proposals for the manager to decide on before they go to the team.

See it in the story · 18:30
19Permissions and settings

The context of each hotel.

Visibility by role, team and property. Carrying out, coordinating, approving and administering are separate responsibilities.

See it in the story · 11:20
20Group view

Several hotels, shared context.

Aggregated oversight and hotel selection, respecting the access and the operation of each property.

See it in the story · 17:15
21Mobile app

The hotel in the hands of those who care for it.

Tasks, rooms, areas, inspection, messages, planning, shift handover and SOPs on the phone of whoever is on the floor.

See it in the story · 08:15
22Hive AssistantAgentic evolution

Asking with context.

An assistant that helps look up information about the operation. The move to agentic action is part of the vision.

See it in the story · 07:10
23SustainabilityComing soon

Care is also environmental.

A vision for consumption, evidence, actions and assessment preparation, with Green Key as the reference.

See it in the story · 16:00

THE NEXT STAGE OF HIVEMIND

From knowing what is going on
to helping get done
what needs doing.

The vision is a fully agentic HiveMind: able to understand context, propose the next steps and carry out actions within the permissions set by the hotel.

PRODUCT VISION · IN DEVELOPMENT AND TESTING
01

Understand

Connect a request, the room, the team and the impact on the stay.

02

Propose

Find the next useful action and explain the priority.

03

Act, within clear limits

Respect permissions, approvals and a verifiable history of actions.

04

Follow through to the end

Check the resolution and keep the right team informed.

TECHNOLOGY BEHIND THE SCENES. PEOPLE AT THE CENTRE.

May the next day
begin in sync.

We will show you HiveMind with your operation in mind: your rooms, your teams, your routines.

Request a demo Live this day again

Or write to us at info@hivemind.pt

Narrative demonstration with fictional data and illustrative screens inspired by HiveMind. Sustainability and the agentic scenarios represent the vision under development; they are not a promise of current availability.